Quality

One thing I’ve learned from decades in Silicon Valley IT projects is that quality isn’t a milestone—it’s a habit. You don’t “achieve” quality once and check it off the list. It’s the result of ongoing, intentional work to refine processes, adapt to change, and learn from experience. That’s why continuous improvement is not just a nice-to-have—it’s a core […]

In project management, quality often has two masters: the customer and the rulebook. Both matter. Both can be uncompromising. And in my experience managing large-scale distributed projects, the tension between them can make or break delivery. On one side, you have customer satisfaction—meeting or exceeding the expectations of the people who will actually use the product or service. On

If you want to know whether a project is on track, don’t just look at the Gantt chart or the budget spreadsheet—look at the quality metrics. Over my years leading distributed teams across tech, finance, and digital media, I’ve learned that quality metrics are more than a way to measure deliverables—they’re leading indicators of whether a

In government and mission-critical projects, we can’t afford to treat quality as an abstract ideal. Every deviation from requirements has measurable impacts—on budget, on schedule, on public trust. The Cost of Quality (CoQ) framework allows project leaders to translate quality into hard numbers, making it easier to justify investments, evaluate trade-offs, and prioritize actions. In my own